The direct line
Write to [email protected] from any email address — no account needed, no form to fight with. A single message with the full story beats several partial ones, and a human being reads everything that arrives.
Contact Us
How to reach the TalkToGirls team — [email protected] for account trouble, coin questions, safety concerns and technical issues, what to include, and how long a reply takes.
Start a conversation →What to put in the message
Describe what happened and roughly when, mention your device and browser, and attach a screenshot when the issue is something you can see. Never include passwords, complete card numbers or identity documents — support will never ask for those. Writing about another user? The approximate time of the call helps the team find the session.
How long an answer takes
A typical message gets answered within one business day. Safety reports and payment questions may take several days, because they route through human review or the payment processor — slower does not mean ignored. Expect weekends to move a little slower than weekdays.
What the inbox can and cannot fix
For billing, attaching the receipt from your payment provider speeds everything up. For flagging a specific call, the in-call report button works better than email since it bundles the session automatically. And for disagreements about rules, the community guidelines are the reference point — the inbox applies them rather than rewriting them.
Before you write
Camera permission, skipping, coins, blocking — the help center already answers most of these in a minute. Look there first. And if the answer really is missing, say so, because a missing answer is a bug we want to fix.